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Values are clues to how people
behave. They are starting points
for observation and dialogue. |
Cultural Detective® will help you increase performance, productivity and profits through loyalty, teamwork and return on investment. It is a tool you and your employees can use immediately to achieve the bottom-line results that intercultural competence can bring to your organization.
Flexibility of the Cultural Detective®: Sample Client Uses
Global Team Effectiveness
Initiated in India, a large high-tech firm posted the Cultural Detective master files on the firm s intranet, accessible by all team leaders
and members. Used as a tool for dialogue and discovery, as part of the strategic plan to make the organization more globally effective.
World-Wide Project Management
A French-Japanese-US mobile phone venture used Cultural Detective to train its management team and staff in each location. Used as basis for
discussion and agreement on norms for working together, sharing information, resolving conflict and making decisions.
Enterprise-Wide Total Customization
In-house affinity group members initiated a Cultural Detective program customized specifically for their company s Chinese and Mexican
operations. Both Chinese and Mexican affinity group members were trained to facilitate Cultural Detective sessions using critical incidents
specific to the firm s operations and data on partners and facilities.
Department-Specific Training
Co-facilitated by a division s Training and Development manager and cultural specialists, one organization targeted Purchasing and Procurement
staff to learn the Cultural Detective process. Debriefs focused on interculturally competent strategies for negotiation, contracting, quality
assurance and timely shipping.
Function-Specific Training
Many global organizations use incidents from Cultural Detective packages to demonstrate the impact of culture on specific business functions
such as sales, human resources management, or production and manufacturing.
Skills Development
Even more organizations use Cultural Detective incidents with their employees to develop and practice specific competencies, such as interviewing
and hiring, feedback and coaching, and performance management.
Global Business Skills
Many clients introduce their employees to the Cultural Detective process by using it as the core method in a two-day skills workshop designed
around the Developmental Model of Intercultural Sensitivity (M. Bennett).
Full Cultural Immersion
Clients wishing to target a specific customer or employee demographic use Cultural Detective as the backbone for a full cultural immersion
of experiential activities. For example, Cultural Detective: USA plus simulations and exercises in which learners earn play dollars, practice
U.S.-style networking and introductions, lunch time Toastmasters groups, and more.
The Cultural Detective® blended solution includes needs assessment, competency assessment, classroom training, virtual classroom, self-paced multimedia e-learning, pre-work, follow-up, ongoing learning tools, and conflict resolution tools. Incorporate Cultural Detective® into your: